
Kate MacLeod
Once good; now terrible. The app keeps crashing, both on my phone and on my desktop computer. Troubleshooting methods don't always work, and contacting a human - as opposed to a useless chatbot "virtual assistant" - is impossible. Today, I submitted a help form for support with the "make payment" option, which keeps crashing, and got an error report when I submitted the form too. Sick of how glitchy the app has become and now looking into changing banks.
6 people found this review helpful
Hello Kate. Thank you for your feedback. We are sorry for the issues with the app. Please check if an update is available for this app or the Twint app and install it. If not, restart your device. If the issue persists, please contact our support team at +41 848 848 062👷. Best regards, your UBS Team

Kamil Panek
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The application is about to stop working on GrapheneOS soon, as indicated by the new pop up message. If you have an outdated Android, with known security issues, apparently this is not a problem, but if you have an independent OS focused on security and privacy, this is unsafe, according to UBS. Dear UBS developers, please reconsider your plan. Revolut didn't work on GrapheneOS initially, but they finally recognized the need for it and the application works now, I hope UBS can do the same.
5 people found this review helpful
Hello. Thank you for your feedback. We have forwarded your feedback to our product management team👷. Best, your UBS Team.

John Doe
This app is really really Bad. Updates at least once per month, if there is a new one you have to install it or it won't work. Sometimes after a new update it just will not work anymore.. Sometimes I have to enter the payment Datas 4, 5, 6 times until it finally works. It crashes all the time! This is just humiliation ritual.. Avoid!
3 people found this review helpful
Hello John. Thank you for your feedback and please excuse the inconvenience caused. Frequent updates are needed to improve the app's functions and security 🛡️. We recommend activating automatic updates: open the Google Play Store app and go to the profile icon (top right) > Settings > Network preferences > Auto-update apps. Best, your UBS Team.