
Andrew Hoo
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disappointed in the system imposed by Agoda. double booking on another platform, mutual agreement with guest to cancel the booking and I thought the case is closed, but after check, Agoda charge a night penalty on me and plus tax and service charge, feel cheated. trouble of payout issues, simple work needs submitted many forms, instructions are not clear. minimum few hours work becomes few days app sometimes breaks down when emergency need
15 people found this review helpful
Thank you for your report. We work hard to provide a stable application for our users. Please be informed that we have forwarded your feedback to the relevant team to see how we can improve your next experience.

Ayie
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Very good technical support. Always respond & fixed reported issue. The app was user friendly interface & easy to maintain. Very important is, Agoda team always reply my email. Thanks.
1 person found this review helpful
agoda.com
January 12, 2026
Thank you for the review. We work hard to provide a stable application for our users. Please be informed that we have forwarded your feedback to the relevant team to see how we can improve your next experience.

mohamed mansour
The worst booking app. Customer service doesn't respond, whether by phone or email. I haven't been able to collect my booking fees for more than two months.
1 person found this review helpful