Schlage Utility Software - SUS

3.5
27 reviews
10K+
Downloads
Content rating
Everyone
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About this app

The Schlage Utility Software (SUS) mobile app is designed specifically for use with the Schlage SUS-A cable and works with select Schlage electronic locks and accessories (see list of compatible devices below).

This new SUS mobile app and cable replaces the current Schlage SUS and HHD solution.

The SUS and SUS-A cable are used with networked and offline locks to initialize and configure devices, test operational status, perform ongoing system maintenance and update device firmware.

In addition, for offline devices, the SUS solution is utilized to transfer access control data from the Schlage Express access control software (such as authorized user lists) via the Android mobile device to the locks. SUS is also utilized to download audit trail information from locks to the mobile device and then transfer that data back to Schlage Express for analysis and storage.

The intuitive screen layout of the free SUS mobile app provides easy navigation during use. The SUS-A cable (required) is an all-in-one solution with separate connectors – USB-A for our USB enabled devices and a 2-pin serial connection for our serial enabled devices – to connect the mobile device to the locks.

Compatible Schlage locks and devices
• AD400/401/402, AD300/301/302 locks, AD200, AD Series readers
• PIM400 (RSI &TD2), WPR400, WPR401, PIB300
• Legacy BE367/FE210 locks
• WRI400 and CT5000 controllers
• CO200 lock
• AD201, AD250, CO220, CO250 locks

Features of the Schlage Utility Software (SUS) include:
• Intuitive and easy to use interface
• Single cable for Schlage AD Series locks and legacy BE367/FE210
devices
• Facilitates initialization and configuration of locks and accessories
• Tests operational status and performs ongoing system maintenance
• Simplifies firmware updates
• Cellular plan not required
• Import/Export Device Configuration feature simplifies the configuration
process
• Ability to reclass Schlage AD online and offline locks
• Manager and Operator user modes
• Diagnostic data log streamlines troubleshooting


Visit us.allegion.com for more information on supported locks and devices.

Android mobile device recommendations
• Android 10 or newer (minimum SDK 29)
• For optimum performance, the SUS mobile app and SUS-A cable have been tested with flagship Android devices from major manufacturers including:
• Google Pixel 3 or newer
• Moto G6 or newer
• Samsung S8 or newer

Schlage Utility Software (SUS) must be used with the Schlage SUS-A cable from Allegion, PLC.
Updated on
Mar 10, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.7
26 reviews
Nick (bigbad614)
September 15, 2022
Great to have, but Android 12+ is a problem. If you are running Android 12, you cannot use the stock file explorer to access and save firmware or templates in the "\Android\data\com.allegion.tigershark\files\Schlage Utility Software\" folder. You can use the app X-plore in the Play Store to gain access, but if you are running Android 13, this has officially been patched and access is no longer possible. Please update the app to allow for defining of the folder/file location instead.
6 people found this review helpful
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Bob Parke
November 23, 2022
I'm with Nick (below). The folder we're supposed to pull the firmware from when updating a device is an inaccessible system folder in the new versions of Android. Please update the app to allow us to browse the folder structure to find the newest firmware (hint: it's usually going to land in DOWNLOAD)
2 people found this review helpful
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Monique Ennis
December 4, 2025
I downloaded the app because I have one of their smart deadbolts and for some reason I'm not able to use my smart deadbolt on the app so it limits me to all of the functions and good things about the deadbolt that I wanted to be able to use which is very upsetting. you would think paying almost $400 for a smart deadbolt you'd be able to use it on their app and be able to use all the functions that it has
1 person found this review helpful
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What’s new

SUS now prevents firmware updates that are incompatible with MT1 readers to ensure locks remain fully functional.