Hik-Connect - for End User
4.8star
2.93M reviews
10M+
Downloads
Everyone
info
About this app
The Hik-Connect app is designed to work with devices such as DVRs, NVRs, Cameras, Video intercom and Security control panels. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time. When alarm of your device is triggered, you can get an instant notification from Hik-Connect app.
Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login
Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.8
2.85M reviews
Guthrie Abbott
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July 27, 2025
The Hik-Connect app is adequate, but just barely. If they don't correct the most glaring glitches, then I'll probably go with a competitor's product, even though it costs more. THE PRESETS DON'T WORK RIGHT. To get a preset to 'stick,' I have to enter it at least three times in a row, then wait 15 seconds. That usually works. But, randomly, presets will switch places ... so that preset for Driveway actually points to Hedges. Then, I have to reprogram them ... again. PLEASE FIX THIS!
68 people found this review helpful
Hik-Connect
December 23, 2024
We are sorry for the issue you are facing. Could you kindly provide us with more details and relevant screenshots or record screen of the issue? Please share them with our support team at [feedback@mail.hik-connect.com](mailto:feedback@mail.hik-connect.com) so that we can assist you more effectively.
Victor Urias
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July 9, 2025
While on video playback, if viewing on anything above 1X speed it will freeze up if it reaches the end of an event. It will take multiple hours and even days before allowing playback of recorded content. Can only view "Live View". It will just constantly say that "The number of streaming channels exceeded limit. Please stop playing other channels of the device and try again." This has been a constant issue for over 1 year. When will this be fixed????
29 people found this review helpful
Shqipe Day
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December 14, 2024
1 star for the lack of accessibility. It must work with wifi and it doesn't. The cellular data reception at our home is extremely poor and generally unavailable. That renders the product unusable while at home. "It's intended to use while traveling" we were told, but that's when you WOULD be using wifi, especially when out of the country. Please make it usuable with wifi.
38 people found this review helpful
Hik-Connect
December 23, 2024
You can check if there is an option for Wi-Fi network usage only in the app settings. If you still encounter issues, please provide screenshots or screen recordings of the app to assist our technical team in further analysis. The email address is feedback@mail.hik-connect.com
App support
About the developer
费宇超
support@mail.hik-connect.com
China
