
Matt E
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After needng to create a cloud accout for devices that are not ever online i was able to eventually connect. Everything worked well for all three devices for about 8 months. Now none of the devices in my apps list will connect again. One came online today for about a minute after updating the app then disconnected again. This has been nothing but a hassle for a solution which could be very simple. It dosnt work. Overly excessive permissions. You dont need to know my location or look at photos!
4 people found this review helpful
Hong Kong EcoFlow Innovation Technology Limited
November 2, 2023
Hi. Firstly, the App needs an account to use. Secondly, once you have logged in, you don't always need cloud connectivity, as Bluetooth can directly be used when off-grid by selecting "Use Without Internet". Please visit https://www.ecoflow.com/us/app for a quick guide. It's indeed well thought out and hope you can give us a 5-star rating. Thanks

Hayden Hanshaw
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edit: I believe this has been fixed Overall, amazing app. But I have a problem with my River 2 Max. For some reason, sometimes it will stop allowing itself to be charged via wall power. I use it as an uninterruptible power supply (UPS), and sometimes it will just lose the ability to charge. Then all of my stuff will be unsaved, and I have to wait until it goes to 0% to be able to charge again.
6 people found this review helpful
Hong Kong EcoFlow Innovation Technology Limited
January 28, 2026
Hello, to expedite your issue resolution, please send your device serial number, a screenshot of the error page, your Google nickname, and region to oasis_feedback@ecoflow.com. We will resolve the issue for you as soon as possible. If the problem is resolved, we look forward to your updated rating.

Hobart Spitz
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Generally app is quite useful, despite minor issues. The biggest is input/output charts are, on average, 50 percent empty. 12:01 AM, Sun. AM, or 1st of month, they are almost completely blank. My utility deals with this via "Previous Cycle" control that overlays older info in a different colour. Even better, show the last 24 or 48 hours, the last 7, 10, or 14 days, last 5 or so weeks, and the last 12-18 months. Sunlight and weather don't vary with the calendar. The format is arbitrary.
43 people found this review helpful
Hong Kong EcoFlow Innovation Technology Limited
November 24, 2025
We apologize, dear user, we don't know if you are using it comfortably. If so, please give us a five-star review. Your feedback is very important to us, thank you!