
Win Parker
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Love home exchange. However the app never recognizes my searches. Even Paris, France. I have to scroll over the world map (if the nap will load, which is rare) and zoom in on the city I want to search. I should be able to type in the city name in the search bar, but it never recognizes any cities. In response to home exchange's response to my review: the cities rarely pop up in autofill. I can type Paris, France and nothing pops up.
17 people found this review helpful
HomeExchange
September 24, 2023
Hello WIn.
Thank you for your review. Please contact us directly in order for us to check that situation, as this is not the expected behavior of the app .

E O C
Awful experience. We had one non reciprocal exchange using GP. Although the house was riddled with ants, the garden untended etc we didn't complain. They arrived back a week later and found the pool green (we had cleaned and chlorinated the pool even though we shouldn't have had to). They demanded money from us. HE took our deposit without asking our opinion. Then with no notification we got a bad review. HE refused to remove it. And we were too late to respond. After a fight we got deposit back
1 person found this review helpful

Tim Nickles
working with other users to finalize exchanges and travel is great, these things work well. But the app itself is extremely poor. So many bugs it's hard to keep track. No way to view the full list of upcoming exchanges in the app so you need to go to the website. No way to withdraw exchange requests after you've made them so you have to disappoint other users when you tell them you've already found a place. many other bugs and just plain lack of functionality and poor functionality
HomeExchange
March 8, 2026
Thank you for sharing your feedback. We’re glad to hear that coordinating exchanges with other members has been positive.
We appreciate your input regarding the app’s functionality and will share your comments with our development team as they continue to improve the user experience.