
Nicholas Rowe (Nick)
I had a frustrating experience with both customer service and the pricing structure. Being required to pay for a longer subscription than you actually need feels unfair, especially when you only need access for about three months. Many students rely on this platform for ebooks because buying physical copies is often more expensive, so forcing extended commitments can create unnecessary financial strain.
1 person found this review helpful
Pearson Education, Inc.
February 12, 2026
Your feedback about subscription length and pricing is valuable and we’ll be sure to share it with our team. If you’d like us to look into your situation further, please reach out at PearsonPlusFeedback@pearson.com, we’d be glad to help.

Sam Rocco
Pick your poison, I guess. Either use a web browser and be able to highlight numbers and bolded text (which the mobile app can't do), or use the mobile app and have easy access on the go. Do NOT, for any reason, try to go back and forth between both. Highlighting something in the mobile app will cause the internet client to freak out and highlight everything in the entire section, delete your existing highlights, and sometimes make text on the page unreadable. I would not recommend it.
15 people found this review helpful

Rich Helzerman
The audio feature is a frustrating experience on the phone. Very hard to skip around to listen to specific content unless you know the timecode. It's easy to skip to a new section but, if you stop listening in the middle of a section, you have to start all over or hunt for where it left off. And the AI voice is rudimentary when compared to other voice services.
15 people found this review helpful
Pearson Education, Inc.
January 2, 2025
Hi Rich - we sincerely apologize for the inconvenience! If you will, please email us at PearsonPlusFeedback@pearson.com with your username or email address linked to your Pearson+ account, so that we can look up the name of the eTextbook. We will quickly investigate and keep you updated on the resolution for the issue you are experiencing.