
Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
44 people found this review helpful
P&G Health Care
April 29, 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.

David Chomiak
The app worked fine for the first few days, but within a week it stopped tracking my brushing sessions entirely. The toothbrush still works, but the app no longer records activity or provides any useful feedback. For something that’s supposed to add value to the product, this is a major letdown. The hardware is solid, but the app feels unreliable and inconsistent. I wouldn’t depend on it if tracking is important to you.
1 person found this review helpful
P&G Health Care
March 20, 2026
We're surprised as well as sorry to hear this has been your experience with our app, David. Please give us a call at (800) 566-7252 so we can troubleshoot and get the tracking issue resolved.

Francisca Ashley
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The app is inaccurate. When I brush my molars, it says I’m brushing my front teeth; when I move to my front teeth, it marks them as already complete. I end up brushing for nearly three minutes just to get a decent score, otherwise, the app scolds me for not brushing properly. I brush one tooth at a time as instructed in the app, it is just faulty. Also, I have a few pulled teeth, which cannot be accounted for, adding to the inaccuracies.
12 people found this review helpful
P&G Health Care
November 3, 2025
We appreciate you sharing about your experience, and we are sorry to hear that the position detection has not been working properly. It sounds like you are doing a great job at brushing the recommended way, and we would expect this to help improve those scores. So we are better able to help you, we invite you to give us a call at (800) 566-7252.