
Nodella Jordan
The process to set up my account was pretty easy and connecting my bank. I love receiving the notifications so I can track payments received and the low processing fee. However, I would like for them to allow more fields to obtain additional information from customers like a note section, phone number, and a field for additional information. I had a couple of tickets purchased on behalf of others but nowhere to put their name.
27 people found this review helpful
Hey Nodella! Thank you for writing about this. We totally appreciate your feedback and hope this is something we can implement soon. If there's anything we can do to assist you going forward, please don't hesitate to get in touch with our support team via https://support.stripe.com/contact/.

Brian Moy
Used to work fantastically, and then last month the tap to pay function stopped working. Tried to troubleshoot it, but the troubleshooting on the website was complicated. I tried over a few days to remedy the issue, and I still cannot figure it out. I am not super tech saavy. I just want it to work, like it used to. Tap to pay still not working. :(
Stripe, Inc.
March 12, 2026
Hi Brian, thank you for taking the time to provide your feedback with us. Stripe aims to provide an excellent experience for all users, and we’re sorry to hear yours has been less than positive.
Please contact us using the available options on https://support.stripe.com/contact/, and we’ll work to resolve your issue as quickly as possible.

Anthony Pemberton
Complete garbage app. It is impossible to set up smoothly. Good luck setting it up in an hour. Just want to get paid by. PSA for my cards and can't because this trash app is the only option. PayPal, Venmo, Cash App, among many others are so much easier. Too many confusing verifications. App doesn't work the same to verify as computer and is you don't set up the computer stuff right the app doesn't work. Seriously during the setup walk through let someone set up everything. The sandbox is a joke.
22 people found this review helpful
Stripe, Inc.
January 14, 2026
Hi Anthony, thank you for your feedback, and we’re sorry to hear this. We’d like another opportunity to make it right for you. If your issues are still ongoing, please contact us using one of the support options available on https://support.stripe.com/contact/, and we’ll work to resolve your issue as quickly as possible.