
Katy
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The app functions fine. but why can't you pay with 2 payment methods. I have multiple gift cards in the app that I can't use because there is only a few dollars it. No one is the store seems to know how to use a gift card that is loaded in the app so I guess they just sit there forever. Most other apps and websites allow more than one payment & let you choose to use a gift card & then choose another payment method. It's very frustrating.
7 people found this review helpful
SUBWAY Restaurants
July 8, 2019
Hi there, have you tried logging out and back in? If this doesn't work, please contact our support team by tapping 'Contact Us' in the Menu, at (833)-778-2929, or by email at appfeedback@subway.com. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!

David Berry
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Update 10/2025: still broken 9 months later! The app is absolutely broken. You cannot use two payment methods on the same order on the app, so if you have a gift card with a balance below your order, you can't use it, and Subway won't cash it out. You're supposed to be able to use the app to pay, but that is broken, too. Ordering with app ALWAYS fails, and I've tried ordering to pick up in 4 stores in 2 states. I've got $20 of unusable digital gift cards because they only exist in a broken app!
829 people found this review helpful

Lyndsy
Slowest app on my phone. Always hit or miss on whether it's even going to load or error out. Seems to have gotten worse in the last few months. I had an issue where it kept telling me my payment didn't work. I tried several different ones. When I gave up and went into the store, she explained it does that because they "are a franchise" and the promos don't apply in that location. Wasted a good 45 minutes trying to get it to work. Horrible programming.
381 people found this review helpful