GTL | GettingOut

Name: GTL | GettingOut
Availability: InStock
Rating: 3.3284337520599365 (21572 reviews)
Author: Viapath

Viapath

3.3

21.6K reviews

1M+

Downloads

Everyone

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: feedback@gtl.net. We'd love to hear from you.

Updated on

Oct 17, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.3

20.9K reviews

Amelia Buckingham

April 23, 2025

WORST MESSAGING APP EVER! It constantly stops working, to the point that I have to uninstall and reinstall it just to get it to stop giving me an error. Be careful! When you try to add money for messages, it will just go to the inmate instead, so you still can't message or get a refund. It frequently glitches and deletes the message you're typing so you have to start over. I had $10 on my account still, went into it the next time, it said I had a $0 balance & had to add$ to send messages again.

655 people found this review helpful

Bud Lightyear

January 6, 2025

Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.

623 people found this review helpful

Album Noctua

March 22, 2026

1. on opening app, my old phone number was listed. stumbled on to being able to add my current phone number, but deposit record is still attached to my old number, and shows 0 $ available, so I can not send e-mails, only receive and read them. 2. I have tried every "fix" for this app, including calling the support number 4 times. They said they had gotten the phone issue adjusted. Nope.

What’s new

*Improved and simplified deposit process
*Info tab and notifications
*AI messages moderation for faster approvals (at select facilities)
*Design updates
*Performance improvements and bug fixes

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