
Alex Pozgaj
Absurd! Both me and my son have not managed to go through the ID verification step, the process breaks down at different steps. For me, it "doesn't recognize the face in the frame". Pixel 7, good camera, good light. For my son, the process broke down during the verification call - audio (loudspeaker) issues. Support completely unhelpful "uninstall and install again, maybe that will help". It didn't.
99 people found this review helpful

Felipe Cavallini
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App is great. The customer service is the worst thing in the history of service. Any email you sent will be replied in two or three weeks time with a template answer that 95% of time doesn't answer your question. Quite frustrating if they have your money. I suggest the app if you are looking to start trading and see how things work. Other than that is useless on the long term because customer service is so bad. I spent a whole year trying to transfer my assets overseas. Months of frustration.
56 people found this review helpful

Ksawier Konarski
Im trying to verify my identity, but when it's time to do it, it's shows "Access not allowed." Also, when I log out and click to get help and choose the topic I want, there's another problem, and I can't get in-app help. I tried reaching them via email. I sent like 8 emails, 2 of them were answered, and they told me to get in-app help, which I can't. I started 5 months ago, but now the problem didn't go, I also tried on a different device, but I also can't verify my identity