
Tommy Beam
Never had an airplane app function this poorly. Not only can it be extremely confusing navigating the app, even when you get where you need to be it fails to work as intended. I ran into issues on my arrival flight which told me I was checked in, but somehow didn't go through and I had to redo it an hour before my flight. Now on departure it can not even find my flight.
4 people found this review helpful

Stephanie S.
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App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!
14 people found this review helpful

Tom
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App continues to be unusable. Cannot select the local date for boarding, only tomorrow's date (perhaps the app thinks everyone is already in Japan?). When you try to look up bookings it constantly says: "Temporarily unavailable. Please try again later." or "Unable to retrieve reservation Reservation has been canceled or there is an error in your input/ selection. Six-digit reservation numbers (half-byte alphanumeric characters) do not include 0s or 1s." Same info works on their website.
21 people found this review helpful