
Brenda Jarvi
We purchased the month global pass, once I figured out how it worked, it was easy. Watching videos on it helped. There were and are some confusing areas. It'll plan a journey with the London tubes, which most aren't part of the pass. When you are planning a journey, remember to give yourself time between transfers, like you would for flight connections. Most of the conductors couldn't scan the QR, but upon seeing the global pass they OK'D the tickets. We're able to change train tickets easily.
6 people found this review helpful
Eurail B.V.
October 15, 2025
Hi Brenda,
Thanks for sharing your experience, glad to hear the Pass worked well once you got the hang of it! You’re right, the app can sometimes include routes like the London Underground that aren’t covered, and leaving extra time for transfers is definitely wise. We’re working to make route info and QR scanning smoother for future travellers.

Paul Marrinan
mostly good, some odd occurrences, my pass and trip vanished and I had to reinstall the app to get them back. The planner no longer defaults to current day, even uninstalling didn't fix it but it's still usable. The planner doesn't always show the available routes and it requires adding each leg one by one sometimes. But in general it works pretty good.
Eurail B.V.
October 7, 2025
Hi Paul,
Thanks for sharing your feedback! We’re glad to hear that overall the app works well for you. We appreciate you pointing out the issues with the planner and disappearing trips, this helps us understand where improvements are needed. Your insights will be passed on to the team to make the app even smoother and more reliable.

Daniel Jarvis
Eurail app has made traveling through Europe easier to plan. Being able to see options of routes and times even across country borders has been the most helpful. Being able to reserve seats is a bonus. An improvement I would like to see is an explanation why seat reservations are not available or required. A note stating that the train is sold out along the selected route in a specific area would be helpful.
3 people found this review helpful
Eurail B.V.
February 6, 2026
Thank you for the constructive feedback. Seat reservation availability and requirements depend on each railway company. We agree clearer explanations would help our customers. For specific journeys, our Live Chat team can gladly assist you.
Kind regards,
Social & Community Care Team
Eurail/Interrail