
Catherine Kirk
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Very rarely does using the app save time or avoid long lines and waiting times for food. The vast majority of my experiences using the app have resulted in a great waste of time. The usual experience: arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, pay, and leave before my order is ready. More than once I have had an extended wait just to ask about my order...only to discover it hasn't even been started.
263 people found this review helpful

Eric Lauber
At the end of submitting a delivery order, I tried to select a Tip for the driver. When I would go to complete the order, I got an error: "Your order total was incorrect." I tried several times, backed out and resubmitted, and kept getting the same error. Eventually I tried raising the Tip to a higher amount and the order went through no problem. This may be a bug but it comes across as manipulative.
109 people found this review helpful

R Jr
The Chipotle app is poorly designed. It was very difficult to find the "forgot to scan" button on the app. It is hidden where the image of the sun is in the top left side of the app. It's also difficult to find the "Transaction history" button or link on the app. More points should be rewarded to redeem for food items based on the fact that menu prices keep rising. Please redesign this app to make it easier for your Guests to find the links they are looking for. Thank you.
93 people found this review helpful