Now Support

2.0
105 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​


© 2023 ServiceNow, Inc. All Rights Reserved. ​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.​
Updated on
Mar 12, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.1
104 reviews
Bill Bednarzyk, Jr
March 21, 2026
this mobile app does not work for mobile devices. after successfully authenticating and using the MFA code that was sent, the application loads and then says that I'm using this on a mobile device and mobile devices are not supported. what's the point of having a mobile app for a mobile device that you can't use on mobile devices? I still have to go use my PC to go look at my support case because I can't use my cell phone with this application. Will reinstall when it's usable
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Joni K
August 19, 2022
I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page. Also knowledge isn't opened automatically on the app when you access the site. Knowledge applet seems broken as it just fails to load the applet. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.
9 people found this review helpful
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Nathaniel Knowles
February 18, 2025
Can't get it to work. Keeps saying signing in then taking me to a page that says "looks like you're on a mobile device... Now support is not available on a mobile device" then it redirects me to the app store and round and round I went. Tried resetting it a few times then gave up and found a laptop. It's clearly running within your default browser (in my case Chrome) and getting itself confused.
4 people found this review helpful
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What’s new

Fixed:
•Unprompted portal page refresh in Now Mobile app
•Barcode scan camera toggle state is reset if the app is force-closed
•True/false translation issue for Japanese
•Tabs don't load properly on Utah instances
•Synthesized response markdown table support in Virtual Agent
•Search gap displaying a chat button on catalog search results to navigate users to virtual agent
•Support new AI gradient colors for all AI experiences
•Updated reasoning messages UI in Now Assist Virtual Agent