My Doctor Online (NCAL Only)

4.7
12.9K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Manage care for you and your family in one convenient place. It’s simple and convenient to get personalized health reminders and information from your doctor.
The My Doctor Online app is for Kaiser Permanente Northern California members.
• Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests.
• Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more.
• See your doctor with a video visit.
• Schedule and manage primary and specialty appointments for you and your family.
• Refill prescriptions.
• View test results and other information in your medical record.
• Find doctors and medical office locations.
To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.
Updated on
Mar 11, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info and Calendar
This app may collect these data types
Personal info, Health and fitness and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
12.4K reviews
Kristina Ketelsen
May 12, 2021
Keyboard and voice to text do not automatically capitalize at start of sentence. Does not stay logged in long enough. Wouldnt mind at least 30 minutes. Also, in the prescriptions area, there is a banner on the lower third of the screen that never goes away. I should be able to remove that. Also, just tried to fill a prescription there and got an error. Went immediately to my tablet and was able to fill it on the website without problem.
70 people found this review helpful
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Kaiser Permanente
May 13, 2021
Hi Kristina, thank you for bringing this to our attention. We're looking into the capitalization issue. To protect your personal health information, the app will automatically sign you out after some time.
J L
December 7, 2022
What's going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors ("We can't retrieve your data at this time. Please try again later."). Slow loading times despite me being on 5G - not to mention in 2022 we STILL don't have a function to let us save e-mails as drafts! I get thrown off the app mid-session, goodbye e-mail. Appointment filters don't work. Wonky UI. Devs seem stuck in the 90s-00s.
122 people found this review helpful
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Nicole Reichenberg
March 5, 2023
This thing breaks all the time, says it has things then when you try to look at them says permission denied. It crashes and logs you out regularly, I'd rather just talk on the phone, it takes less time to navigate the phone tree with how much it logs you out and won't let you access things. Aldo I keep trying to fill out the questionnaire but the link breaks.
79 people found this review helpful
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What’s new

Our latest update includes bug fixes related to Video Visits.

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