Toast - Local Restaurants

Although the app is a convenient way to place online orders, the loyalty program often does not give you the correct points. On many occasions, if I have more than one item in an order, I'm only given credit for points on the cheapest item in the order and not on the total order. I'd hate to have to order each item in separate transactions to ensure I'm being credited with the correct number of award points, and I'm sure the restaurants wouldn't appreciate it either.

It's easy enough to order through Toast. But if you need to edit or cancel a pre-order, good luck. I was told by the restaurant that they have no ability to change orders made through Toast. I try to contact Toast and every option I choose refers me back to the restaurant. I finally found a way to open a ticket but still haven't heard back a day later. All I needed was to change the pickup time on an order, but apparently there's no way to do this even when requesting it 24 hours in advance.

The restaurant selection is great. The app gets worse with every update. Currently: 1. I can't add anything to my cart because I haven't selected required options... even on items where I've selected everything, nothing is required, or there are no options at all. 2. Pickup-only restaurants will show up in the delivery queue. 3. Delivery-enabled restaurants selected from the delivery queue will start set to pickup. 4. Sometimes the delivery queue just won't populate at all.