
Turner Morgan
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Everything was going well until the application popped up that Tell Us More for more information. That action has bricked the app. I tried restarting my phone, Android Samsung Galaxy S25 Ultra, but that popup screen will not go away! Update: I removed the application from my phone and installed it on a tablet. I did not get drawn into the Tell Us More trap and the app is working now.
3 people found this review helpful
Philips Consumer Lifestyle B.V.
January 15, 2026
Hi, sorry you’re seeing this. For quick browser troubleshooting, try opening the browser Developer Tools (press F12) to check console errors and network requests. You can also: clear the browser cache, disable extensions, or try a different browser. If you still need help, contact us here: https://philips.to/4rQPr3t and we’ll assist.

Jeff B.
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I've used this shaver and app for about 2 years. App info sometimes useful, such as when to replace the head. App stopped working mid-Jan, 2026, version 9.3. App forces you to accept or decline additional security access. No matter what is selected, there is a spinning wheel and you cant get past it. I cleared the cache, uninstalled it, rebooted phone, reinstalled it. I didn't select new security authorization. App works now. But it lost all past data, phone model, and warranty registration.
3 people found this review helpful
Philips Consumer Lifestyle B.V.
January 18, 2026
Thank you for reporting this and for using our shaver. We will investigate and work to restore your data. Please contact https://philips.to/4q2KfYU with device model, OS, app version (9.3) and the email/account used.

Mi'chael
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1. The app worked flawlessly for about 3-4 months. It gives you tips, tells you how to clean, etc. However, it stopped working. It no longer connects to my shaver. When trying to connect, the circle just sits there spinning. Yes I've tried there troubleshooting steps. Even did the uninstall to reinstall but still no luck. 2. The shaver gives a nice cute. However it takes to long in my opinion. And that's mostly due to the small circlular motion that is recommended by the app.
31 people found this review helpful
Philips Consumer Lifestyle B.V.
July 1, 2022
Hi, Thanks for sharing your feedback with us here. We're sorry to see you're having trouble with connecting the app to your shaver, so we would like to see how we can help. Feel free to get in touch with us via Facebook (@Philips) Twitter (@PhilipsCare), or philips.com/support, so we can have a look. Hope to speak to you soon!